Privacy Policy

Last updated: 3 November 2026

This policy explains what information DailyMaid collects when you use our website and apps, why we collect it, who we share it with and the choices you have. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. What we collect

Account details: your name and mobile number. You sign in with an OTP sent to your number.
Addresses: the addresses you save, including flat or house number, building and block, and the map location you pin.
Bookings: the services you book, dates, times, notes for your partner, and the booking history.
Payments: payment amounts, status and references. Card, UPI and bank details are handled by Razorpay; we never see or store your full card details.
Profile photo: if you add one, so your partner can recognise you.
Reviews you write about a visit.
Location: only when you choose to pick your address on the map. We do not track your location in the background.
Support messages you send us.

2. Why we use it

To create your account and sign you in.
To take bookings, assign a partner, send her to your address and let you track her arrival.
To take payments and make refunds.
To send you updates about your bookings, such as your partner accepting, arriving or running late.
To keep the service safe, prevent fraud and resolve complaints.
To meet our legal, tax and accounting obligations.

3. Who we share it with

Your partner: once she accepts your booking, she sees your name, address and the booking details, and can call you about the visit. She sees your map location only from accepting until she starts work.
Service providers who work for us: Razorpay for payments, an SMS provider for sign-in codes, and our cloud hosting. They may use the data only to provide their service to us.
Authorities, when the law requires it.

We never sell your personal data or share it for advertising.

4. What you see about partners

You see your partner's name, approved photo and phone number only after she accepts your booking, and her live location only while she is on her way to you.

5. How long we keep it

We keep your data while your account is active. If your account is deleted, your name, phone number, photo and saved addresses are removed. Booking and payment records are kept, without your name, for as long as tax and accounting laws require.

6. Your choices and rights

See and correct your name and addresses in the app at any time.
Delete your account from Profile > Account settings > Request account deletion. Our team reviews every request; bookings that are not finished need to be completed or cancelled first.
Ask for a copy of your data, or raise a concern, by writing to us.

7. Partners who work with us

If you join DailyMaid as a partner, we also collect your Aadhaar and bank details to verify you and pay your salary, and your location while you travel to and work at a booking so the customer can follow your arrival. Your Aadhaar and bank details are never shown to customers.

8. Security

Data is sent over encrypted connections, access within DailyMaid is limited to the people who need it, and payments are processed by Razorpay, a PCI-DSS compliant payment gateway.

9. Children

DailyMaid accounts are for adults aged 18 and over. We do not knowingly collect data from children, other than what a parent shares in a booking note for a babysitting visit.

10. Changes to this policy

We will show the date of the latest version at the top of this page and tell you in the app about important changes.

Grievances

For any concern about your personal data, write to our grievance team at support@justdailymaid.com with "Privacy" in the subject. We acknowledge within 2 working days and resolve within 30 days.

Contact us

Questions, requests or complaints: write to support@justdailymaid.com. We reply within 2 working days. DailyMaid, Mumbai, Maharashtra, India.