Refund & Cancellation

Last updated: 3 November 2026

All DailyMaid visits are paid online before the visit. This policy explains when you can cancel and what you get back. In short: cancel any time before your partner sets off, and get a full refund.

SituationRefund
You cancel before your partner sets off100%
Your partner is running late and you choose to cancel100%
We cancel, or can't find a partner for your visit100%
You cancel after your partner has set offContact support, reviewed case by case
The visit has started or is finishedNo cancellation; report a problem within 24 hours

1. Cancelling a booking

Open the booking in the app and tap Cancel. You can do this at any time until your partner taps "Start travel" and is on her way to you. The full amount you paid, including the convenience fee, is refunded.

Once your partner is on her way, the booking can no longer be cancelled in the app, because she has already set off for you. Please write to support@justdailymaid.com and we will help.

2. If your partner is running late

If your partner is late, our team will let you know and apologise. In the app you can then choose to:

  • Wait for her,
  • Reschedule the visit to a new time (we call you to agree it; your payment carries over), or
  • Cancel with a full refund, even if she is already on her way.

3. If we cancel

If we have to cancel your visit, or cannot find an available partner for it, you get a full refund.

4. Plans

Each day of a plan (7 days, 15 days, monthly or custom) is a separate visit. You can cancel any visit that your partner hasn't set off for yet, and that visit is refunded in full. Visits already completed are not refunded.

5. Rescheduling

To move a visit to another date or time, write to support before your partner sets off. Your payment carries over to the new time; there is no extra charge.

6. Problems with a visit

If you are not happy with a visit, report it within 24 hours at support@justdailymaid.com. Depending on the issue, we arrange a repeat visit or a full or partial refund.

7. How refunds are paid

  • Refunds go back to the original payment method (UPI, card or bank account) through Razorpay.
  • We start the refund straight away. Your bank usually credits it within 5 to 7 working days; UPI refunds are often faster.
  • If you haven't received a refund after 7 working days, write to us with your booking ID (for example BKG001234) and we will follow it up.

Contact us

Questions, requests or complaints: write to support@justdailymaid.com. We reply within 2 working days. DailyMaid, Mumbai, Maharashtra, India.